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After-sales service

Thank you for purchasing "Electromagnetic Therapy Device Soken" and "Electromagnetic Therapy Device Soken Relax" manufactured by Soken Co., Ltd.
It has been 40 years since it was nicknamed the magnetic shower. Thank you for your continued patronage!

1 Warranty period is one year after purchase.
* There are conditions for the warranty. Please read the instruction manual carefully.

2 You can "inspect, repair, and remodel" when you are worried about the treatment device, or when it breaks down or is damaged.

It will be a paid service.

↓ ↓ ↓ Please be sure to prepare in advance ↓ ↓ ↓
Please have the product name and serial number on the back of the product .

◆ Inspection ◆
* If you are worried about whether to repair, such as "There is no malfunction, but I am worried about using it." "Is this a malfunction?", We will check it.
* If you wish to have an inspection and it is deemed necessary to repair, we will call the customer to confirm the repair consent.
* We will estimate the repair cost.

* If the treatment device has any trouble, malfunction or damage, please send it for repair immediately. It is dangerous to use it as it is because it is moving.

◆ Remodeling ◆
* If you have been using the product for 10 years or more and it is out of order or damaged, we recommend you to remodel it. Remodeling replaces all parts except the "electromagnetic coil".

Our "electromagnetic therapy device" has been on sale for about 30 years.

The number of products that cannot be repaired is increasing year by year.
If you have a treatment device for about 15 to 20 years after purchase, there is a display on the back of the product whether it can be repaired, please prepare the product name and serial number , download the repair request form, Please contact us while filling in the required items.

Osamu management request form is here →

For inquiries regarding inspection, repair, and remodeling, please call the number below.

Soken Co., Ltd. TEL: 0297-83-1919

If you have any concerns, inquiries, or inquiries regarding how to use the product, please contact the store where you purchased the product.
If you cannot contact the store where you purchased the product, or if you are unsure, please contact the following.
Distributor: Soken Medical Co., Ltd. 03-5396-1811

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